# Software development for insurers — from claims to policy.

> Software and automation for insurers: automate claims processes, handle documents, modernise policy administration and integrate AI in underwriting.

Automate claims processes, modernise policy administration, integrate AI in underwriting and case handling — on the systems you already use.


## Three common problems in insurance IT

- Claims handling breaks across systems: Manual triage, multiple system breaks, Excel as buffer. Customers feel the delay.
- Policy administration on legacy: Tariff engine, billing and role model are tightly coupled. Every change carries regression risk.
- AI pilot without integration: Document AI classifies cleanly — but never reaches the workflow. Case handlers see nothing of it.

## What we deliver for insurers

- Claims processes with Camunda: From intake via triage to payout — as BPMN workflow with clear ownership.
- Document AI for claims and applications: Classification, extraction, plausibility check — with audit trail and human oversight.
- Strangler fig for policy systems: We replace modules step by step, without big-bang and without stopping the tariff engine.
- Compliance by design: GDPR, retention periods and multi-tenancy considered from the start. Regulatory requirements are clarified with your compliance officer — not a compliance guarantee.

## Typical scenario

- Claims process from report to case handling: One possible setup: a Camunda workflow, RAG classification and a REST connection to a policy system. Case handlers see the relevant documents pre-qualified on one screen. Routine cases can continue automatically.


## Relevant links

- [HTML version](https://monadion.com/en/branchen/versicherung)
- [English overview (llms.txt)](https://monadion.com/en/llms.txt)
- [Full AI context](https://monadion.com/en/llms-full.txt)
- [Book an analysis call](https://monadion.com/en/booking)
- [Contact](https://monadion.com/en/contact)

## Related

- [Industries overview](https://monadion.com/en/branchen.md)
- [Services](https://monadion.com/en/services.md)