Process automation with Camunda 8 — from BPMN to productive software

We digitalise workflows that today run manually through your case handling and manufacturing. Camunda 8 as backbone, Kafka for eventing, document AI for unstructured inputs.

When do you need this?

• Your back office runs in Excel and email chains — status is nowhere reliable, ownership is unclear.
• You have a process with clear steps that runs manually only because no off-the-shelf tool fits.
• You have BPMN diagrams, but nobody has turned them into productive code.
• You want to measure how long each step takes — and where the bottleneck sits.

What we deliver

• Camunda 8 workflows: from BPMN diagram to productive application with webhooks, service tasks and human tasks.
• Document AI for classification and data extraction from incoming invoices, delivery notes, applications.
• Event-driven architectures with Apache Kafka for scalable, decoupled steps.
• Escalation and SLA logic: SLA breaches escalate automatically.
• Dashboards for business and management — lead times, bottlenecks, SLA fulfilment.
• Integration with legacy systems: SAP, Microsoft Dynamics, ProAlpha, Salesforce, custom case-management.

Methodology

1. Process workshop: together with your business team we model the as-is state (Domain Storytelling, BPMN).
2. Target model: we show which steps are automated, supported, manual — with measurable outcome per variant.
3. Prototype with the central happy path and 1–2 escalation paths.
4. Fixed-price offer after prototype.
5. Delivery in 2-week sprints.

Typical use cases

• Incoming-invoice workflow with document AI + Camunda + ERP integration (industry back office)
• Claims processes for insurers — from intake via triage to payout
• KYC onboarding for banks — automated pre-check, escalated compliance step
• Supplier onboarding for industry — master data, NDA, order confirmation as end-to-end workflow
• Citizen-request management for public sector — intake, classification, processing

Camunda experience

We have used Camunda 8 (cloud or self-managed) productively since the first versions and have experience with:

• Camunda Cloud for lightweight workflows without infrastructure overhead
• Self-managed for data-residency requirements (EU AI Act, NIS-2, DORA)
• Migration from Camunda 7 to 8 in productive environments
• Integration into Spring Boot back-ends and React front-ends
• Tasklist UI and custom front-ends for case handling

Frequent questions

Do we need Camunda Cloud or self-managed? Depends on data residency and compliance. We assess this in the workshop and recommend the fitting variant.

Can you take over existing BPMN diagrams? Yes. We import existing diagrams and check them for completeness and implementability.

How do you integrate document AI into the workflow? As a service task in the Camunda process. Document-AI service returns structured data, the workflow continues based on it.

What happens with model errors? Every AI-driven step has a human escalation path. Confidence thresholds and audit logs are standard.